Answers about our products

Products Information

What is Aurelux™ Lumin8™?

Building on advanced light therapy technology, our Lumin8™ line offers a flexible, portable, and affordable collection of home-use devices. The Lumin8™ series utilizes red and near-infrared LEDs to diminish fine lines and wrinkles while enhancing overall skin tone, firmness, and health. Additionally, Lumin8™ provides blue and orange light options to treat acne and reduce redness.

How does it work?

Our Lumin8 devices utilize optimized energy output and two clinically proven wavelengths of light (red and near-infrared) to work at the cellular level, stimulating new collagen production and reducing fine lines, wrinkles, sun damage, and other visible signs of aging.

The red wavelength (633nm) reduces inflammation, pigmentation, and redness and helps prompt cellular repair and circulation for a more vibrant complexion.

The near-infrared wavelength (830nm) targets deeper fibroblast cells, stimulatingnew collagen and elastin production, resulting in plumper, firmer, more youthful looking skin.

One of the most well-known purposes of blue wavelength (415nm) is its effectiveness in treating acne. Blue light targets the bacteria responsible for causing acne (P.acnes bacteria). Interestingly, acne-causing bacteria emit a photosensitizer which makes them exceptionally sensitive to light and vulnerable to damage by specific wavelengths.  

Orange wavelength (620nm) is effective in treating rosacea.

What is the recommended treatment regimen for Aurelux™ Lumin8™ LED Face Masks and Neck Decks?

We recommend using Aurelux™ Lumin8™ devices 3-5 times per week for 4-6 weeks. After the initial 6-week period, continue with routine maintenance treatments as needed, based on your lifestyle and skincare requirements. Since everyone's skin is unique, consistency is key—find a schedule that works best for you!

Can I use my Aurelux™ Lumin8™ device every day?

We recommend using the devices only 3-5 times per week, as the effects of daily use have not been studied. While there is minimal risk, we advise against using the device in any manner not specified in these instructions.

Does LED light therapy really work?

Yes. Aurelux's technology has been clinically proven to deliver medical-grade results for nearly 20 years. The technology behind Aurelux™ Lumin8™ devices has been featured in over 45 independent, peer-reviewed clinical studies, covering applications such as skin rejuvenation, acne, pigmentation, and other common skin conditions.

Where can I find more information?

Note that this text is a demonstration example of a response you would add to answer a relevant question.

Tip: Increase trust by being clear, informative and transparent with your customers.

Have further questions? Contact us

How long does it take LED light therapy to work?

With consistent use, you should start to see results from your Lumin8 device in approximately 4 weeks. To track your progress, we recommend taking before and after photos, as changes can be difficult to notice without comparing these images.

How many LEDs does the Aurelux™ Lumin8™ LED Face Mask have?

There are a total of 368 LEDs, 92 red, 92 near-infrared, 92 blue, and 92 orange. The red and near-infrared LEDs are encased in 92 dual chip bulbs. More than any other in-home RLT mask.

What are the benefits of red light therapy?

Red light reduces inflammation, pigmentation, and redness, while promoting cellular repair and circulation for a more vibrant complexion.

Does the device use red and near-infrared light independently?

All Lumin8 devices use quad chip technology to enclose both LEDs in one bulb. During your Aurelux Lumin8 treatment you are getting benefits of both red and near-infrared light simultaneously. 

Is there a quick start guide?

You can find our quick start guides in the Customer Care Center under “User Guides”. Please refer to the Aurelux Lumin8 User Guide that is included with the product for complete instructions for use, warnings, precautions, and contraindications.

Is the Aurelux™ Lumin8™ line safe to use?

The technology behind Aurelux™ Lumin8™ has proven to be very safe for all skin types, with no adverse side effects, no pain, and no downtime. Aurelux™ Lumin8™ generates little heat and no UV light. 

Is Aurelux™ Lumin8™ safe for all ages?

The Aurelux™ Lumin8™ devices are intended for users 18+ years old, but are safe for all ages.

Is the Aurelux™ Lumin8™ Face Mask device safe for my eyes?

Yes, our Aurelux™ Lumin8™ LED Face Mask is very safe for the eyes and does not require any eye protection. It has been tested and conforms to international eye safety standards IEC/EN 62471. 

Do I need eye protection with the Aurelux™ Lumin8™ Face mask?

No, the Aurelux™ Lumin8™ Face Mask device is very safe to use without eye protection. It has been tested and meets medical device standards, including the IEC/EN 62471 Photobiological Eye Safety Standard. However, for added comfort, we offer optional eyewear. Please contact our customer service team for pricing.

Will Aurelux™ Lumin8™ Face Mask help with my acne?

Yes, on the blue wavelength setting.

Shipping & returns

How long does shipping take?

Standard Fast & Free shipping takes between 3 to 5 business days.

We offer 2nd Day Air Expedited shipping for an extra charge.

Have further questions? Contact us

How much is shipping? Where do you ship to?

We offer FAST & FREE 3 to 5 day shipping to anywhere in the continental US. And, if you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

Can you tell me more about your shipping process?

If you place your order before 4PM Eastern Time, your order will ship out the same day. Orders after 4PM Eastern Time will be processed and go out the next day.


Have further questions? Contact us

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

Will I pay customs?

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

What if it doesn’t work for me?

At Aurelux™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.

How do I make a return?

Simply contact customer care and we will be happy to assist you with your return.

"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Aurelux!"

Sofia R. - Canada.